Hearing Aids › Use of Proprietary Software
  • Orange County Audiology

Use of Proprietary Software: Don't Get Locked In

Use of Proprietary Software

We do not use proprietary software in any of our hearing aids. Proprietary software prevents patients from seeking adjustments from another hearing healthcare professional outside that proprietary network — limiting your freedom and flexibility as a patient.

Proprietary Software
  • Adjustments only at that one provider
  • Cannot switch audiologists without replacing devices
  • Limited help if your provider leaves the practice
  • Difficulty getting care if you move
  • Impact often not understood until after purchase
Proprietary Software
  • Any qualified audiologist can adjust your devices
  • Freedom to change providers at any time
  • Continuous care even if your audiologist moves
  • You can seek second opinions freely
  • Amazing Hearing uses open software only
Brands That Use Proprietary Software

We do not carry these locked brands:

  • Starkey Audibel
  • Starkey NuEar
  • Miracle Ear®
  • Audigy AGX
  • Beltone
  • Some Costco Brands
Important — Audigy AGX Devices

In the case of Audigy offices, you may think you are purchasing an Oticon OPN hearing aid, yet it is not “open” for others to adjust. Any time AGX is associated with a model, it is closed software. This limits the number of providers a patient can seek for help — without it being obvious at the time of purchase.

This is especially important because a provider can leave a practice, a patient can move, or a patient may simply want to try another healthcare professional — yet with proprietary software, they cannot. Legislation is currently being considered to address this concern, as patients often don’t understand the impact until well after the purchase.

Our Promise to You

Amazing Hearing does not use proprietary software in any of our hearing aids. Every device we provide can be adjusted by any qualified audiologist — giving you the freedom and flexibility you deserve as a patient.

Questions about your current hearing aids?

Our audiologists can evaluate your devices and let you know whether they use proprietary software.

Call (949) 667-9818

Call us or book online — we see patients in Laguna Woods, CA and throughout Orange County.

(949) 667-9818

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About REM
Open software only
Any audiologist can adjust
Freedom to switch providers
Protecting patient rights
Hearing Aids
Evidence-Based Audiologists

Board-certified and continually trained in the latest hearing care standards.

AAA Best Practices

All testing follows American Academy of Audiology clinical guidelines.

Laguna Hills & Orange County

24251 Avenida De La Carlota, Suite B-1, Laguna Hills, CA 92653