“(Ann) gave me the best possible service…I had gone to the VA for free hearing aids. And they were all messed up. They left a piece of the tip of the hearing aid in my ear. The VA just kinda threw me in and out…here’s your instruction book, now go figure it out yourself. But Ann gave me a lot of insight on what I could do and what I couldn’t do. She gave me a lot of real personal service. She was more concerned about me and how I could hear, even though I didn’t buy the aids from her.”